Arbor has been constantly pursuing for "Profession, Speed, High Quality" in our after sales service, and value "Customer Service" as our invariably persistent objective.

Due to different customers' status and demands, Arbor's after sales service is divided into two sections including "Technical Support" and "After-Sales Service". Our Customer Service Department provides the service according to this document. TO PROTECT YOUR LEGAL RIGHTS AND ENSURE PROMPT FEEDBACK, PLEASE READ OUR TERMS AND CONDITIONS VERY CAREFULLY.

If you have any opinion or question about the service provided by our Customer Service Department, please contact your Arbor representative by email, or you may choose to send an email to management email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

THIS DOCUMENT IS AUTHORIZED BY ARBOR AND APPLIES TO ALL SELLING PRODUCTS.

Technical Support Policy

1. Classified Service

The following two service categories exist:

Category A: Products manufactured by Arbor and with the Arbor trademark on the accompanying documentation or package. Arbor will provide service as described in the accompanying product documentation.

Category B: Service for third-party products and replacement components (such as a CPU, RAM/ROM, DOC, DOM, HDD, FDD, or CD-ROM) is covered by the third party suppliers' service policy.

2. Termination of Technical Support

Technical support will be discontinued under the following circumstances:

(1). Product Phased Out: Products that are being phased out cannot be repaired due to the lack of replacement parts or components that have been phased out.

(2). Product Limitation: In situations where standard components are limited or unless component suppliers provide alternative solutions.

(3). Customer Cooperation: If after the third request by Arbor's application engineers, customers still have failed to provide specific information to describe the exact problem with the failing product.

(4). Supplier Cooperation: If the original supplier (see Category B under Classified Service above) refuses or is unable to repair or replace a component, Arbor's application engineer will discontinue using that component and instead use a substitute component as approved by the customer.

3. Service Charges

Customers will be notified of any charge that may be due before any repairs are carried out. The following services are charged as described below

(1) LCD BIOS and cable support:

Lead-time to completion is 25 working days upon receipt of LCD panel unless otherwise stated. Customers will deliver the LCD panel to Arbor. To ensure the LCD is working correctly and that there are no compatibility issues, Arbor will keep the LCD panel at its service outlet for 1~ 3 months.

Charge: US$40 per LCD (material costs not included)

(2) On-site Technical Support:

a.Technical support: US$30-per-hour processing fee (not including transportation fees and material costs)

b. Processing fees will differ among countries